FAQ
Q: Are appointments required, or can I walk in?
A: Appointments are highly recommended. You are welcome when space at the curating table is available.
Q: What forms of payment do you accept?
A: In the studio, credit cards, debit cards (MasterCard, VISA, AMEX), and cash..
Q: Can products go in carry-on bags?
A: All HIVE packaging, except candles, was selected to meet TSA requirements. However, the guests are responsible for monitoring TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing stolen, damaged, leaking, or confiscated items during traveling.
Q: Are rituals offered in English or Spanish?
A: The HIVE team offers Rituals in both English and Spanish.
Q: What can I do at that studio if I don't desire to participate in a ritual?
A: If you discover a fragrance you love, a member of the HIVE team will make your product while you wait or explore Flora Farms. If you are visiting with a companion enjoying an experience and don't want to participate, you are welcome to explore the beautiful grounds or have a drink at our bar. Seats at the bar are reserved for guests only.
Q: How long does it take for my candle to cure?
A: Candles under 5 ounces cure in 30-45 min. Candles over 9 ounces cure in 1 - 1.5 hours. We recommend visiting HIVE before dinner reservations at the restaurant, or you can relax in our garden.
Q: Does HIVE offer group and or team-building sessions?
A: Yes, we welcome groups and can create unique team-building experiences. Please send us an email.
Q: How many people can I schedule for a group visit?
A: We can comfortably accommodate 8 guests inside the studio. Upon availability, max 30 guests will enjoy sessions at the lovely Potting Shed or the Perfumers Garden. These options come at an additional rate. Email for seasonal rates.
Q: Do you offer unique experiences for brides?
A: Yes! We offer bridal party celebrations that include lovely *gift bags. Please email us from the connect page or submit your special requests here.
Q: Is gratuity accepted?
A: Gratuity is accepted and can be given directly to the HIVE Curators in cash. For parties of 4+, 18% is added upon arrival or when paying by invoice.
Q: Are all the raw materials used 100% natural?
A: Yes. All raw materials used in the studio are 100% natural. Materials used for private sessions may include some synthetic materials. The Perfumer will be sure to alert when natural ingredients are not used.
Q: If I order more products from the HIVE, will you ship to the USA?
A: Of course! We hope you love your creations, and if you keep your formula card, we can ship your exact fragrance and or formulation. Please allow 6 - 12 weeks for exporting and grace where shipping + packaging are concerned. Once items leave our studio, how custom agents handle the package is out of our hands. (they open) Tracking + monitoring of shipped items is the responsibility of the customer. Once a tracking number is received and packages leave our studio, we are no longer responsible.
Q: Are Sacred Sessions available via Zoom after my first session?
A: *Yes! You can continue your journey via Zoom.
Q: Do you offer these rituals off-site?
A: We can accommodate *Group Experiences and *Enchanted Evenings with a Perfumer at your desired location.
Q: Are gift certificates available?
A: Yes, e-gift certificates and fragranced ceramic cards are available.
Q: Are there other HIVE Fragrance Studio locations?
A: Not yet. A Chicago is coming soon.
Q: Are children's parties available?
A: Yes! We adore children and would happily curate a special perfume-making, edible lip scrub, or lip gloss class in our garden.
*additional rates will apply
Gentle Reminders
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Please arrive un-fragranced.
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We recommend cocktails be enjoyed after curating to ensure your safety.
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Please share if you have any allergies with the HIVE team.
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No smoking or vapes are allowed in the studio or the garden.
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All ingredients may not be available during your visit due to seasonal availability and exporting.
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Please arrive a few minutes before your scheduled appointment, allowing time to review all the beautiful natural ingredients we offer.
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Seating can only be guaranteed for on-time arrivals.
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All payments for reserved rituals or private sessions are non-refundable.
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If you desire a change in time or date reserved for individual rituals, we require 1 week's notice to accommodate if available. For groups, we need 3 week's notice to accommodate if available.
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All HIVE items are custom-made for each guest and are not eligible for refunds or exchanges.
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When participating in rituals, remember that this is an experience to be enjoyed. Professional Perfumers spend years educating and experimenting, so go easy on yourself. There are no refunds or options to curate a 2nd fragrance during rituals.
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For groups, we will begin your experience on time. Seats are reserved for guests that arrive late, and we will catch them up.
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No food or drinks are allowed inside the studio.
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No outside food or beverage vendors are allowed in the studio. All food and beverages for private events will be purchased and provided by Flora Farms.
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Fur babies are not allowed inside the studio except those living at Flora or in the service.
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Children 16+ are welcome at the curating bar but must be accompanied by a parent or guardian.
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The minimum age to participate in children's rituals is 8 years of age.
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Remember that all items are made for you upon ordering. Once items leave our studio, we are not responsible. Please be sure to explore your purchase before leaving.