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FAQ

Q: Are appointments required, or can I walk in? 

A: Appointments are highly recommended. You are welcome when space at the curating table is available. 

Q: What forms of payment do you accept?

A: In the studio, credit cards, debit cards (MasterCard, VISA, AMEX), and cash are KING. 

Q: Can products go in carry on bags?

A: All HIVE packaging, except candles, were selected to meet TSA requirements. However, the guests are responsible for monitoring TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing stolen, damaged, leaking,  or confiscated items during traveling. 

Q: Are rituals offered in English or Spanish? 

A: The HIVE team offers Rituals in both English and Spanish. 

Q: What can I do at that studio if I don't desire to participate in a ritual?

A: If you discover a fragrance you love, a member of the HIVE team will make your product for you while you wait or explore Flora Farms. If you are visiting with a companion enjoying an experience and don't want to participate, you are welcome to explore the beautiful grounds or have a drink at our bar. Seats at the bar are reserved for guests only. 

Q: How long does it take for my candle to cure?

A: Candles under 5 ounces cure in 30-45 min. Candles over 9 ounces cure in 1 - 1.5 hours. We recommend visiting HIVE before dinner reservations at the restaurant, or you can relax in our garden. 

 

Q: Does HIVE offer group and or team-building sessions?

A: Yes, we welcome groups and can create unique team-building experiences. Please send us an email. 

Q: How many people can I schedule for a group visit?

A: We can comfortably accommodate 8 guests inside the studio. Upon availability, max 30 guests will enjoy sessions at the lovely Potting Shed or the Perfumers Garden. 

Q: Do you offer unique experiences for brides?

A: Yes! We offer bridal party celebrations that include lovely *gift bags. Please email us from the connect page or submit your special requests here.

 

Q: Is gratuity accepted? 

A: Gratuity is accepted and can be given directly to the HIVE Curators in cash. For parties of 4+, 18% is added upon arrival or when paying by invoice. 

Q: Are all the raw materials used 100% natural?

A: Yes. All raw materials used in the studio are 100% natural. Materials used for private sessions include some synthetic materials. The Perfumer will be sure to alert when natural ingredients are not used. 

Q: If I order more products from the HIVE, will you ship to the USA?

A: Of course! We hope you love your creations, and if you keep your formula card, we can ship your exact fragrance and or formulation. Please allow 6 - 8 weeks with exporting and grace where packaging is concerned. Once items leave our studio, how custom agents handle items is out of our hands. Tracking + monitoring of shipped items is the responsibility of the customer. Once a tracking number is received and packages leave our studio, we are no longer responsible

Q: Are Sacred Sessions available via Zoom after my first session? 

A: *Yes! You can continue your journey via Zoom. 

Q: Do you offer these rituals off-site?

A: We can accommodate *Group Experiences and *Enchanted Evenings with a Perfumer at your desired location.

Q: Are gift certificates available? 

A: Yes, e-gift certificates and fragranced ceramic cards are available. 

Q: Are there other HIVE Fragrance Studio locations? 

A: Not yet.

Q: Are children's parties available?

A: Yes! We adore children and would happily curate a special perfume-making, edible lip scrub, or lip gloss class in our garden. 

*additional rates will apply

Gentle Reminders

  • Please arrive un-fragranced.

  • We recommend cocktails be enjoyed after curating to ensure your safety.

  • Please share if you have any allergies with the HIVE team.

  • No smoking or vapes are allowed in the studio or the garden.

  • All ingredients may not be available during your visit due to seasonal availability and exporting.

  • Please arrive 5-10 minutes before your scheduled appointment, allowing time to review all the beautiful natural ingredients we offer.

  • Seating cannot be guaranteed for late arrivals.

  • All payments for reserved sessions | rituals are non-refundable.

  • All HIVE items are custom-made for each guest and are not eligible for refunds or exchanges.

  • For groups, we will begin your experience on time. Seats are reserved for guests that arrive late, and we will catch them up.

  • No food or drinks are allowed inside the studio.

  • No outside food or beverage vendors are allowed in the studio. All food and beverages for private events will be purchased and provided by Flora Farms. *Exceptions are made for wines and cakes.

  • Fur babies are not allowed inside the studio except those living at Flora or in the service.

  • Children 16+ are welcome at the curating bar but must be accompanied by a parent or guardian. 

  • The minimum age to participate in the enchanted garden rituals is 8 years old.

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