FAQ
Q: Do I need a reservation?
A: Reservations are preferred. Walk-in guests are welcome when space at the curating table is available.
Q: Can I watch without participating?
A: HIVE Experiences are private, hands-on experiences. Observation is not permitted.
Q: What age groups can participate?
A: Ages 16+ for indoor experiences. Children aged 7-15 may enjoy selected experiences on the terrace.
Q: Can products go in carry-on bags?
A: All HIVE packaging, except candles, was selected to meet TSA requirements. However, guests are responsible for monitoring TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing stolen, damaged, leaking, or confiscated items during travel.
Q: Do you offer these rituals off-site?
A: We can accommodate *Group Experiences and *Enchanted Evenings with a Perfumer at your desired location.
SHIPPING + ORDERS
Q: Do you ship internationally?
A: We currently ship to the US + Canada only. Shipping takes between 3-8 weeks. Shipping times may increase during hurricane and holiday seasons.
Gentle Reminders
-
Please arrive unfragranced.
-
We recommend enjoying cocktails after curating to ensure your safety.
-
Seating is guaranteed for on-time arrivals.
-
All payments for reserved experiences or private sessions are non-refundable.
-
No food or drinks are allowed inside the studio.
-
Fur babies are not allowed inside the studio except those living at Flora or in the service.
-
The minimum age to participate in children's experiences is 7 years old.
-
Remember that all items are made for you upon ordering. Once items leave our studio, we are not responsible. Please be sure to explore your purchase before leaving.