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FAQ

Q: Are appointments required or can I walk in? 

A: Appointments are highly recommended.. You are welcomed when space at the curating table is available. 

Q: What forms of payment do you accept?

A: In studio, credit cards, debit cards (MasterCard, VISA, AMEX) and cash is KING. Ask for price when paying in cash. 

Q: Can products go in carry on bags?

A: All of our packaging with the exception of candles were selected to meet TSA requirements. However, it is the guests responsibility to monitor TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing items stolen, damaged, leaking,  or confiscated during traveling. 

Q: Are rituals offered in English or Spanish? 

A: Rituals are offered with the HIVE team in both English and Spanish. 

Q: If I don't desire to participate in a ritual what can I do at that studio?

A: If you discover a fragrance you love, a member of the HIVE team will make your product for you while you wait or explore Flora Farms. If you are visiting with a companion that is enjoying an experience and you don't want to participate, you are welcome to explore the beautiful grounds or have a drink at our bar. Seats at the bar are reserved for guests only. 

Q: How long does it take for my candle to cure?

A: Candles under 5 ounces cure in 30-45 min. Candles over 9 ounces cure in 1 - 1.5 hours. We recommend visiting HIVE before dinner reservations at the restaurant or you can relax in our garden. 

 

Q: Does HIVE offer group and or team building sessions?

A: Yes, we welcome groups and can create unique experiences for team building. Send us an email. 

Q: How many people can I schedule for a group visit?

A: We can comfortably accommodate 8 guests inside the studio. Upon availability, max 30 guests, will enjoy sessions at the lovely Potting Shed or the Perfumers Garden.. 

Q: Do you offer special experiences for brides?

A: Yes! We offer bridal party celebrations that include lovely *gift bags. Please email us from the connect page or click here to submit your special requests.

 

Q: Is gratuity accepted? 

A: Gratuity is accepted and can be given in cash directly to the HIVE Curators. For parties of 4+, 18% is added upon arrival or when paying by invoice. 

Q: Are all the raw materials used 100% natural?

A: Yes. All raw materials used in the studio are 100% natural. Materials used for private sessions include some synthetic materials. The Perfumer will be sure to alert when natural ingredients are not used. 

Q: If I want to order more products from the HIVE, will you ship to USA?

A: Of course! We hope you love your creations and if you keep your formula card, we can ship your exact fragrance and or formulation. Please allow 6 - 8 weeks with exporting and grace where packaging is concerned. Once items leave our studio, it is out of our hands how custom agents handles items. Tracking + monitoring of shipped items is the responsibility of the customer. Once a tracking number is received and packages leave our studio, we are no longer responsible

Q: Are Sacred Sessions available via Zoom after my first session? 

A: *Yes! You can continue your journey via Zoom. 

Q: Do you offer these rituals off site?

A: We can accommodate *Perfume parties and *Enchanted Evenings with a Perfumer at your desired location.

Q: Are gift certificates available? 

A: Yes, e-gift certificates and fragranced ceramic cards are available. 

Q: Are there other HIVE Fragrance Studio locations? 

A: Not yet.

Q: Are children's parties available?

A: Yes! We adore children and we would be happy to curate a special perfume making, edible lip scrub or lip gloss class in our garden. 

*additional rates will apply

Gentle Reminders

  • Please arrive un-fragranced

  • Please share if you have any allergies with the HIVE team

  • No smoking or vapes are allowed in the studio or in the garden

  • You are welcomed to visit our Pinterest page to review all the ingredients we offer prior to your visit

  • All ingredients may not be available during your visit due to seasonal availability and exporting

  • Please arrive 5-10 minutes before your scheduled appointment allowing time to review all the beautiful natural ingredients we offer 

  • Seating cannot be guaranteed for late arrivals 

  • All payments for sessions are non refundable 

  • All HIVE items are custom made for each individual guests and are not eligible for refunds or exchanges

  • For groups, we will begin your experience on time. For guests that arrive late, their seat is reserved and we will catch them up

  • No food or drinks are allowed inside the studio

  • No outside food or beverages vendors are allowed in the studio. For private events, all food and beverages will be purchased|provided by Flora Farms. *Exceptions are made for wines and cakes.

  • We recommend cocktails be enjoyed after curating to insure your safety. (One prior might not hurt)

  • Fur babies are not allowed inside the studio except the ones who live at Flora or in service

  • Children 16+ are welcomed at the curating bar but must be accompanied by a parent or guardian 

  • The min age to participate in the enchanted garden rituals is 8 years old

        *additional rates will apply

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