FAQ
Q: Are appointments required or can I walk in?
A: Appointments are highly recommended.. You are welcomed when space at the curating table is available.
Q: What forms of payment do you accept?
A: In studio, credit cards, debit cards (MasterCard, VISA, AMEX) and cash.
Q: Can products go in carry on bags?
A: All of our packaging with the exception of larger candles were selected to meet TSA requirements. However, it is the guests responsibility to monitor TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing items stolen, damaged, leaking, or confiscated during traveling.
Q: Are rituals offered in English or Spanish?
A: Rituals are offered with the HIVE team in both English and Spanish.
Q: If I don't desire to participate in a ritual what can I do at that studio?
A: If you discover a fragrance you love, a member of the HIVE team will make your product for you while you wait or explore Flora Farms.
Q: How long does it take for my candle to cure?
A: Candles under 5 ounces cure in 30-45 min. Candles over 9 ounces cure in 1 - 1.5 hours. We recommend visiting HIVE before dinner reservations at the restaurant or you can relax in our garden.
Q: Does HIVE offer group and or team building sessions?
A: Yes, we welcome groups and can create unique experiences for team building.
Q: How many people can I schedule for a group visit?
A: We can comfortably accommodate 8 guests inside the studio. Upon availability, max 28 guests, will enjoy sessions at the lovely Potting Shed. (Located right in front of HIVE Studio)
Q: Do you offer special experiences for brides?
A: Yes! We offer bridal party celebrations that include lovely *gift bags. Please email us from the connect page or click here to submit your special requests.
Q: Is gratuity accepted?
A: Gratuity is accepted and can be given in cash directly to the HIVE Curators. For parties of 4+, 18% is added.
Q: Are all the raw materials used 100% natural?
A: Yes. All raw materials used in the studio are 100% natural. Materials used for private sessions include some synthetic materials. The Perfumer will be sure to alert when natural ingredients are not used.
Q: If I want to order more products from the HIVE, will you ship to USA?
A: Of course! We hope you love your creations and if you keep your formula card, we can ship your exact fragrance and or formulation. Please allow 4-6 weeks with exporting and grace where packaging is concerned. Once items leave our studio, it is out of our hands how custom agents handles. Tracking + monitoring of shipped items is the responsibility of the customer. Once a tracking number is received and packages leave our studio, we are no longer responsible
Q: Are Sacred Sessions available via Zoom after my first session?
A: *Yes! You can continue your journey via Zoom.
Q: Do you offer these rituals off site?
A: We can accommodate *Perfume parties and *Enchanted Evenings with a Perfumer at your desired location.
Q: Are gift certificates available?
A: Yes, e-gift certificates and fragranced ceramic cards are available.
Q: Are there other HIVE Fragrance Studio locations?
A: Not yet.
Q: Are children's parties available?
A: Yes! We adore children and we would be happy to curate a special perfume making, edible lip scrub or bath bomb class in our garden.
*additional rates will apply
Gentle Reminders
-
Please arrive un-fragranced
-
Please share if you have any allergies with the HIVE team
-
No smoking or vapes are allowed in the studio or in the garden
-
You are welcomed to visit our Pinterest page to review all the ingredients we offer prior to your visit
-
All ingredients may not be available during your visit due to seasonal availability and exporting
-
Please arrive 5-10 minutes before your scheduled appointment allowing time to review all the beautiful natural ingredients we offer
-
Seating cannot be guaranteed for late arrivals
-
All payments for sessions are non refundable
-
All HIVE items are custom made for each individual guests and are not eligible for refunds or exchanges
-
For groups, we will begin your experience on time. For guests that arrive late, their seat is reserved and we will catch them up
-
No food or drinks are allowed inside the studio
-
No outside food or beverages vendors are allowed in the studio. For private events, all food and beverages will be purchased|provided by Flora Farms. *Exceptions are made for wines and cakes.
-
We recommend cocktails be enjoyed after curating to insure your safety. (One prior might not hurt)
-
Fur babies are not allowed inside the studio except the ones who live at Flora. Small, well-mannered and leashed pups are welcomed to meet Honey + Sugar, our Perfumers fur babies in our garden
-
Children 16+ are welcomed at the curating bar but must be accompanied by a parent or guardian
-
The min age to participate in the enchanted garden rituals is 8 years old
-
Children under 16 years of age are not invited into the studio to visit or to curate for their safety
*additional rates will apply