FAQ
Q: Are appointments required, or can I walk in?
A: Appointments are highly recommended. Walk-in guests are welcome when space at the curating table is available.
Q: What forms of payment do you accept?
A: In the studio, credit cards, debit cards (MasterCard, VISA, AMEX), USD, + MXP.
Q: Can products go in carry-on bags?
A: All HIVE packaging, except candles, was selected to meet TSA requirements. However, guests are responsible for monitoring TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing stolen, damaged, leaking, or confiscated items during traveling.
Q: Are rituals offered in English or Spanish?
A: The HIVE team offers Rituals in both English + Spanish.
Q: What can I do at that studio if I don't desire to participate in a ritual?
A: If you discover a fragrance you love, a member of the HIVE team will make your product while you wait or explore Flora Farms. If you are visiting with a companion enjoying an experience + don't want to participate, you are welcome to explore the beautiful grounds or have a drink at our bar. Seats at the bar are reserved for guests only.
Q: How long does it take for my candle to cure?
A: Candles under 5 ounces cure in 30-45 min. Candles over 9 ounces cure in 1 - 1.5 hours. We recommend visiting HIVE before dinner reservations at the restaurant, or you can relax in our garden.
Q: Does HIVE offer group and or team-building sessions?
A: Yes, we welcome groups + can create unique team-building experiences. Please send us an email.
Q: How many people can I schedule for a group visit?
A: We can comfortably accommodate 8 guests inside the studio. Upon availability, max 30 guests will enjoy sessions at the lovely Potting Shed or the Perfumers Garden. These options come at an additional rate. Email for seasonal rates.
Q: Do you offer unique experiences for brides?
A: Yes! We offer bridal party celebrations that include lovely *gift bags. Please email us from the connect page or submit your special requests here.
Q: Is gratuity accepted?
A: Gratuity is accepted + can be given directly to the HIVE Curators in cash. For parties of 4+, 18% is added upon arrival or when paying by invoice.
Q: Are all the raw materials used 100% natural?
A: Yes. All raw materials used in the studio are 100% natural. Materials used for private sessions may include some synthetic materials. The Perfumer will be sure to alert when natural ingredients are not used.
Q: If I order more products from the HIVE, will you ship to the USA?
A: Of course! We hope you love your creations, + if you keep your formula card, we can ship your exact fragrance + or formulation. Please allow 3-8 weeks for exporting and grace where shipping + packaging are concerned. Once items leave our studio, how custom agents handle the package is out of our hands. (they open) Tracking + monitoring of shipped items is the responsibility of the customer. Once a tracking number is received + packages leave our studio, we are no longer responsible.
Q: Are Sacred Sessions available via Zoom after my first session?
A: *Yes! You can continue your journey via Zoom.
Q: Do you offer these rituals off-site?
A: We can accommodate *Group Experiences and *Enchanted Evenings with a Perfumer at your desired location.
Q: Are gift certificates available?
A: Yes, e-gift certificates + fragranced ceramic cards are available.
Gift certificates have a 12-month expiration date.
Q: Are there other HIVE Fragrance Studio locations?
A: Not yet. Chicago + ATL locations are currently being imagined.
Q: Are children's parties available?
A: Yes! We adore children + would happily curate a special perfume-making, edible lip scrub, or lip gloss class on our terrace.
*additional rates will apply
Gentle Reminders
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Please arrive unfragranced.
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Only guests with reservations are allowed to sit at the curating bar, participate, or observe.
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We recommend cocktails be enjoyed after curating to ensure your safety.
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Please share if you have any allergies with the HIVE team.
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No smoking or vaping is allowed in the studio or the garden.
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All ingredients may not be available during your visit due to seasonal availability + exporting.
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Please arrive a few minutes before your scheduled appointment, allowing time to review all the beautiful natural ingredients we offer.
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Seating can only be guaranteed for on-time arrivals.
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All payments for reserved rituals or private sessions are non-refundable.
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If you desire a change in time or date reserved for individual rituals, we require 1 week's notice to accommodate if available. For groups, we need 3 weeks' notice to accommodate if available.
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All HIVE items are custom-made for each guest + are not eligible for refunds or exchanges.
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When participating in rituals, remember that this is an experience to be enjoyed. Professional Perfumers spend years educating + experimenting, so go easy on yourself. There are no refunds or options to curate a 2nd fragrance during rituals.
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For groups, we will begin your experience on time. Seats are reserved for late guests, + we will catch them up.
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No food or drinks are allowed inside the studio.
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No outside food or beverage vendors are allowed in the studio. All food + beverages for private events will be purchased + provided by Flora Farms.
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Fur babies are not allowed inside the studio except those living at Flora or in the service.
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Children 16+ are welcome at the curating bar but must be accompanied by a parent or guardian.
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The minimum age to participate in children's rituals is 8 years of age.
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Remember that all items are made for you upon ordering. Once items leave our studio, we are not responsible. Please be sure to explore your purchase before leaving.