FAQ
Q: Are appointments required, or can I walk in?
A: Appointments are highly recommended. You are welcome when space at the curating table is available.
Q: What forms of payment do you accept?
A: In the studio, credit cards, debit cards (MasterCard, VISA, AMEX), and cash are KING.
Q: Can products go in carry on bags?
A: All HIVE packaging, except candles, were selected to meet TSA requirements. However, the guests are responsible for monitoring TSA + airline guidelines for transporting gifts. HIVE is not responsible for replacing stolen, damaged, leaking, or confiscated items during traveling.
Q: Are rituals offered in English or Spanish?
A: The HIVE team offers Rituals in both English and Spanish.
Q: What can I do at that studio if I don't desire to participate in a ritual?
A: If you discover a fragrance you love, a member of the HIVE team will make your product for you while you wait or explore Flora Farms. If you are visiting with a companion enjoying an experience and don't want to participate, you are welcome to explore the beautiful grounds or have a drink at our bar. Seats at the bar are reserved for guests only.
Q: How long does it take for my candle to cure?
A: Candles under 5 ounces cure in 30-45 min. Candles over 9 ounces cure in 1 - 1.5 hours. We recommend visiting HIVE before dinner reservations at the restaurant, or you can relax in our garden.
Q: Does HIVE offer group and or team-building sessions?
A: Yes, we welcome groups and can create unique team-building experiences. Please send us an email.
Q: How many people can I schedule for a group visit?
A: We can comfortably accommodate 8 guests inside the studio. Upon availability, max 30 guests will enjoy sessions at the lovely Potting Shed or the Perfumers Garden.
Q: Do you offer unique experiences for brides?
A: Yes! We offer bridal party celebrations that include lovely *gift bags. Please email us from the connect page or submit your special requests here.
Q: Is gratuity accepted?
A: Gratuity is accepted and can be given directly to the HIVE Curators in cash. For parties of 4+, 18% is added upon arrival or when paying by invoice.
Q: Are all the raw materials used 100% natural?
A: Yes. All raw materials used in the studio are 100% natural. Materials used for private sessions include some synthetic materials. The Perfumer will be sure to alert when natural ingredients are not used.
Q: If I order more products from the HIVE, will you ship to the USA?
A: Of course! We hope you love your creations, and if you keep your formula card, we can ship your exact fragrance and or formulation. Please allow 6 - 8 weeks with exporting and grace where packaging is concerned. Once items leave our studio, how custom agents handle items is out of our hands. Tracking + monitoring of shipped items is the responsibility of the customer. Once a tracking number is received and packages leave our studio, we are no longer responsible
Q: Are Sacred Sessions available via Zoom after my first session?
A: *Yes! You can continue your journey via Zoom.
Q: Do you offer these rituals off-site?
A: We can accommodate *Group Experiences and *Enchanted Evenings with a Perfumer at your desired location.
Q: Are gift certificates available?
A: Yes, e-gift certificates and fragranced ceramic cards are available.
Q: Are there other HIVE Fragrance Studio locations?
A: Not yet.
Q: Are children's parties available?
A: Yes! We adore children and would happily curate a special perfume-making, edible lip scrub, or lip gloss class in our garden.
*additional rates will apply
Gentle Reminders
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Please arrive un-fragranced.
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We recommend cocktails be enjoyed after curating to ensure your safety.
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Please share if you have any allergies with the HIVE team.
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No smoking or vapes are allowed in the studio or the garden.
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All ingredients may not be available during your visit due to seasonal availability and exporting.
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Please arrive 5-10 minutes before your scheduled appointment, allowing time to review all the beautiful natural ingredients we offer.
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Seating cannot be guaranteed for late arrivals.
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All payments for sessions are non-refundable.
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All HIVE items are custom-made for each guest and are not eligible for refunds or exchanges.
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For groups, we will begin your experience on time. Seats are reserved for guests that arrive late, and we will catch them up.
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No food or drinks are allowed inside the studio.
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No outside food or beverage vendors are allowed in the studio. All food and beverages for private events will be purchased and provided by Flora Farms. *Exceptions are made for wines and cakes.
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Fur babies are not allowed inside the studio except those living at Flora or in the service.
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Children 16+ are welcome at the curating bar but must be accompanied by a parent or guardian.
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The minimum age to participate in the enchanted garden rituals is 8 years old.